The health and safety of our clients and staff is our top priority as we continue to closely monitor the impacts of COVID-19. Protecting your health and safety will continue to remain our focus as we begin to reopen and expand in-person services over time.
On May 14th, the Ontario government announced the initial phase (Stage 1) of restarting community healthcare services amongst other services across the province. While the Ontario government included the gradual reopening of various services including in-person mental health and addiction services, we want to be clear with our community that this reopening will happen progressively over the next few weeks and months. It will not happen all at once on Tuesday, May 19th , 2020.
We are working hard to reopen our doors to our community, but we will only do this once it is safe to do so. We are actively working to ensure we can meet the criteria established by the Ontario government to keep you and our staff safe, including our ability to:
- Minimize the risk of spreading the virus within the organization;
- Conduct AY services remotely;
- Adjust our services to meet physical distancing, enhanced hygiene measures, cleaning, screening our staff and clients;
- Have access to personal protective equipment (PPE)
In the interim, we will continue to offer all intake, screening and modified assessment services by telephone and are providing counselling services to our current/active clients in the same manner. If you are new to AY, please call 905-527-4469 ex 3 for intake services, or complete the electronic referral form on this website. If you are an existing AY client, please contact your AY Therapist/Counsellor at the cell number previously provided to you. We will do our best to keep you informed of our plans to restart in-person services.
Please continue to visit our website for up-to-date information about services. We appreciate your patience and understanding during this challenging time. We look forward to seeing you again soon.